Job Title: Client Service Executive - France Name Department: International Client Service Reports to: Head of International Client Service / Client Relationship ManagerOur client provides access to their subsidiaries, comprising primarily of Mutual Funds and Institutional Asset Management. The role sits within the International Wholesale Sales division, distributing primarily Mutual Funds, and occasionally Institutional Mandates to Asset Managers, Banks, Fund of Funds & Large Distributors. Fluency in English and French essential. Responsibilities KEY ROLES AND RESPONSIBILITIES OF THE JOB:· Responsible for forging strong relationships with clients back office departments· Answers incoming queries in timely and professional manner· Act as the client's representative within the company and be the focus for information to and from selected clients;· Draw upon the resources of the entire company to solve client queries and issues· Work alongside the Regional Sales and Relationship Managers ensuring that they are kept appraised of all relevant issues relating to the client as well as deputising for them when required;· Overseeing management of new legal agreements;· Oversight and implementation of new client take on and servicing requirements · Works closely with operations and administrator to ensure clients are taken on and serviced well· Identifies are for improvement and highlights opportunities for development with manager· Accurate and timely delivery of monthly and quarterly reporting;· Maintain regular client contact by telephone as well as personal visits with the aim to obtain an important part of the client's business volume and continue to build the brand and image;PERSONAL SPECIFICATION:· Graduate level education· Minimum 3 years experience in the investment management industry· Minimum Investment Management Certificate (IMC) qualification· Client Service experience essential · Strong process knowledge required· Flexible to the needs of the business· Positive attitude Generic Staff Responsibilities · Comply with all corporate policies and procedures within the department.· Alert management immediately of any significant changes to business risks and internal controls effectiveness.· Notify management and/or Compliance immediately of any regulatory breach.· Comply with health and safety policies and procedures operating within the business.