Our client is a leading business in the health and fitness industry looking to recruit General Managers for a selection of prestige clubs.

The role of the General Manager is to drive profitability of the business, in particular retaining and attracting members while ensuring operational efficiency, delivery of brand standards and compliance with company and statutory requirements whilst maintaining an harmonious working environment.

The environment is dynamic and fast paced. Our client demonstrates a success culture, powered by an exceptional pedigree in both products and people.
They are a modern company with a work ethic that is based on team and driven by the desire to make a difference for their customers. There is no room for egos or politics. It is a commercially driven company that expects its employees to take ownership, make decisions and have the ability to make an impact in a robust environment. A positive outlook and a committed approach are pre-requisites.

We are currently looking for General Managers in locations within Gloucestershire and the Midlands.

Main Duties and Responsiblities

Financial Management
*Exceed financial net gain targets through close management of the activities of the Sales team and daily analysis of joiners and leavers. Report membership status of the club as required.
*Monitor the financial control systems by close liaison with the Finance and Resource Manager and Member Relations Managers.
*Present annual budgets to the Regional Operations Manager and make recommendations on price increases and strategies.
*Manage the unit marketing budget to maximise the effect of campaigns for the club. Evaluate campaigns and feed back results.
Customer Service
*Set, direct and monitor standards of Club presentation, including cleanliness, hygiene, security and safety, by agreeing systems, procedures, and monitoring criteria with Heads of Department.

Planning
*Manage the quality and profitability of programming within the Club to ensure that it caters for all sections of membership.
*Direct and monitor the standard of internal and external marketing to ensure that such resources are effectively deployed, and that the Club presents a Club Class quality image in all areas.
*Manage membership attrition per membership type and take action to reduce.
*Based on financial reports and management accounts, develop plans with club heads of department to develop aspects of the business including club usage, joiners and leavers, and payroll to sales.

Team Development and Management
*Recruit, train, lead, performance manage and where necessary, discipline employees under direct control. Develop strong leadership ability in Heads of Department (HODs).
*Complete monthly and quarterly appraisals for all HODs and members of the Team who report directly to you as per company policy, ensuring follow up one-to-ones where necessary.
*Implement annual pay review process; ensure that aspects of poor performance are managed through effective performance management.
*Ensure all personnel systems and procedures are in line with company and Employment Law requirements.

Club Daily Operations
*Ensure that there is an appropriate system in place whereby at all times there is a competent senior employee on duty and available to deal with emergency situations.
*Comply with the provisions of the Company's Health, Safety and Fire policies and procedures.

For a confidential discussion about your current position & these opportunities, please email your CV & contact details to Julian Pearce on the email address linked to this posting.