The Service Operations and Quality Manager will join the management team of this provider of Employee Assistance Programmes (EAPs) which offers clients breadth and specialism in integrated Clinical EAP/Work Life products in an important employee support service. 

The main focus of this role is to ensure the efficient and effective running of the counselling team in order to achieve client and internal service levels. This will be achieved through managing and deploying staffing resource to meet the demands of the service and achieve effective productivity across the consultant, counselling and research teams.

Ideal candidates will have a customer service or shared service background, ideally with an understanding of the human resources function within an organisation. With a knowledge of service centre technology and processes (telephone and IT systems), you must also be customer service orientated and able to lead a team of professionals delivering confidential support. Experience of working in a healthcare environment would be advantageous.

With excellent communication skills, your planning and organisational ability will ensure that you also work effectively with other areas of the organisation, to enable your team to deliver a high quality of service. You will be a motivational manager, with a creative and flexible approach, who inspires a strong team ethic.
In return, this organisation offers a flexible benefits package and personal and career development opportunities. This is an exciting opportunity to actively participate in the growth and development of this part of a dynamic and forward thinking organisation.