Technical Support Manager
Basingstoke, Hampshire
£53,000 - £58,000 DOE Plus Car, On Call Allowance, Life Assurance, Company Benefits (after 3 month probation) including Private Medical Insurance, Private Travel Insurance, Contributory pension scheme 

Our client is the leading provider of healthcare software solutions and services for clinical decision support, informatics, triage nursing and assessment. As the original creators of groundbreaking Healthcare software, their services benefits over 50 million people in England. An opportunity has now arisen for a Technical Support Manager to join their team.

This is the ideal position for an enthusiastic candidate with a strong technical background and excellent managerial skills.

As a Technical Support Manager you will manage the Technical Support function, the technical arm within the Operations division, that’s responsible for providing support for our client’s product portfolio. In addition to management duties, you will also liaise with senior representatives within various customer organisations. This role is required to join a 24x7x365 escalation management rota for which additional payment is made.

Your main duties will include:

- ensuring the Technical Support team performs its role with efficiency and accuracy
- managing the team including: appraisals, recruitment, disciplinary actions

To succeed as the Technical Support Manager you will have proven managerial experience, and a strong technical knowledge and background gained within a technical support environment. You will also need excellent communication skills including report writing, the ability to work with a range of people, and a friendly and approachable manner.

To apply for the role of Technical Support Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose.

Additional Keywords: Technical Support Manager, Technical Support Supervisor, IT Support Manager, Technical Services Manager, Technical Operations, Service Desk Manager, IT Operations, Customer Support Manager, IT.