JOB TITLE:Client Partner - Major Customer Programme Manager

DEPARTMENT:Programme and Projects

RESPONSIBLE TO:Vice President Services UK and Ireland

SALARY: £135,000 package.

OVERALL PURPOSE OF JOB:

This is a senior role within one of the world`s largest Telco`s. The MCPM leads a dedicated team of resources and acts as a single quality interface for all technologies and deliverables, will be responsible for the full PandL realisation. The MCPM has full responsibility to ensure a high level of customer satisfaction. Major interactions with Customer Account Teams, Regional representatives, Supply Chain and product BGs.

This role is for a leading mobile operator UK Programme.

MAIN RESPONSIBILITIES:

To make effective use of resources delivery on plan for complex activities and to maintain and control all aspects of the projects making a defined programme.

To ensure that significant performance measures are put in place that will focus on delivery and exceeding the customer's expectations and to examine new approaches for continuous improvement.

To ensure complex situations are analysed and organised to provide solutions on a national basis.

To head a team by using strong communication of the vision and objectives of the programme and gain the commitment of the group in achieving these objectives.

To develop a team drawn from all functions and to ensure appropriate delegation and performance expectations are set.

To ensure appropriate timely and measured responses are achieved which will have a positive impact on time, cost and quality of the delivered customer requirements.

To demonstrate strong commercial awareness with MY CLIENT and to set appropriate and stretching targets that will lead to improvements in commercial performance.

To set in place significant programmes of work that will minimise risk.

To ensure that appropriate measures are implemented that continually improve quality within any work situation.

To work closely with the customer and ensure that MY CLIENT puts the customers' interests first so that over the long term customer loyalty will be retained and will grow.

Anticipate and be prepared to change as the organisation develops and grows with the market place.

Consistently review Project organisational requirements and suggest options as appropriate to improve the effectiveness of the teams.

Use all methods of communication effectively to ensure the desired impact is made both within MY CLIENT and the customer community.

To provide leadership and direction when dealing with conflicting or stressful situations.

To be a member of the Programme and Project Team and to assist in its development of process, procedures and policy, for its future effectiveness in MY CLIENT.

MAIN TASKS:

1.Produce detailed plans that clearly define the scope of all sub projects, their duration and dependencies including the necessary resources and milestones.

2.Assemble and provide the daily management of the project team by motivating, resolving conflict and providing strong leadership in ambiguous and confusing situations.

3.Liaison with other internal departments to determine and secure the necessary resources to successfully meet project plans.

4.To adhere to all MY CLIENT procedures and practice.

5.Provide appropriate timely and accurate reporting in the most effective manner to the customer, Director of Programmes and Project and other internal MY CLIENT areas.

6.Instigate and attend regular customer meetings whilst constantly striving to build more senior relationships within the customer base.

7.Act as the customer's focal point for all issues and ensure MY CLIENT is mobilised and focussed in the resolution of these issues.

8.To act as a focal point for all customer services issues and ensure appropriate escalation routes for resolution.

9.To provide management focus, vision, enthusiasm and integrity and to promote these qualities with the whole Project Services team.

CONSTRAINTS:

*Management of virtual teams in a matrix format.

*Management of multiple projects.

*Often management across Key accounts.

*Resolution of issues not directly under their control.

ACCOUNTABILITIES:

*To promote and represent MY CLIENT interests when dealing with customers on all aspects of the programme.

*To ensure successful completion of a programme of work to the customers satisfaction.

*To ensure continuous improvement in everything during the pursuit of MY CLIENT business objectives.