My client based in Colchester is seeking an experienced Contact Centre Operations Manager.

My Local Government client is seeking an Operations Manager to provide the day-to-day operational management of the Contact Centre. The role will involve: - Managing the day to day activities within the contact centre to ensure smooth running - To help to plan and implement a resourcing strategy and to create new and effective operational procedures to ensure high standards or customer care - To communicate effectively with partners to promote the centre and to undertake/manage projects - To ensure the smooth running of staffing

To be considered for this role you must have : - Education to A level standard or demonstrate the equivalent abilities - Have a proven track record of working within a contact centre environment with managerial experience - Experience of working within a large call management role within the Public Sector. - Evidence of managing staff and dealing with all related issues.

If you feel your skills fit this remit then please do apply.

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