As one of the fastest growing financial servicing organisations in the UK, IFDS is the leading supplier of investor-recordkeeping services and systems to the UK domestic and to the European “offshore” market. Our solutions are used by institutional fund managers and supermarkets to ensure they have the edge needed to excel in their core business.

We seek an individual who is passionate about providing an exceptional ‘Customer Experience’ and is up for the challenge of taking an already high performing call centre even further forward. As you ensure IFDS meets our clients requirements, you will be responsible for all aspects of the management of the Call Centre from planning budgets, mentoring staff and developing client relationships to providing technical support and deputising for the Head of Customer Contact as required.

With a proven track record in leading a 100+ heads inbound call centre, you will have expertise of resource management and be able to demonstrate a thorough understanding of Call Centre technology. Experience in managing an ‘outsourced’ contact centre with a large client base would be beneficial. Ideally, the successful candidate will have some knowledge of Financial Services and hold a Degree or Call Centre Diploma. An IAQ or FSA recognised qualification is desirable for the role, but not essential.

In return, we offer an attractive package, excellent training opportunities and the chance to really progress in your career.

For more information and to apply please click APPLY or visit the website www.careersatifds.co.uk

Closing date for applications: 28th November 2008.

IFDS welcomes enquiries from all sections of the community and values diversity in our workforce.

The successful candidate will have a Criminal Record check undertaken on them as part of our pre-employment screening process; a copy of our ‘employment of ex-offenders policy’ is available upon request.