Description: Our client, a large college in the South West, is looking for an Interim Head of Learner Gateway, Marketing and Communications. The role is to start as soon as possible on a full time basis while they recruit to the permanent post. The purpose of the role is; *To provide strategic leadership, direction and vision to support the College`s business aims through effective marketing and communications strategies which drives and successfully meets the College student and learner recruitment targets *To be responsible for the management and development of a wide range of guidance and learner support services relating to student advice, welfare, guidance, careers, counselling, admissions, accommodation; marketing and school Liaison; internal and external communications, reputation, examinations, nurseries,

customer care, student safeguarding and equality and diversity. *To develop and implement policies, procedures and initiatives to promote equality of opportunity and diversity. Using best practice to meet legal obligations as a FE College and in accordance with Values. *To work at different levels ensuring that the College satisfies its customers' needs; developing and updating a customer service policy for an entire College and introducing good practice. *To ensure the College has an effective framework for handling customer enquiries, complaints; achieve performance targets for the customer service. Our client is interested in candidates who have previously held Director of Marketing and/or Communications roles. Further or Higher education experience is preferred but not essential.